Wheatland Regional Library Covid-19 Frequently Asked Questions

For more information about Wheatland Regional Library's response to COVID-19, please visit our main COVID-19 page.

 

Q: Is my library branch still open?

A: All of our branches are closed temporarily as of March 20th, 2020. 

 

Q: My card is expired. What do I do?

A: Please email branchmanager@wheatland.sk.ca and we will renew your card for you as soon as possible.

 

Q: I don't have a library card.  Am I still able to get one when my branch is closed?

A: Yes!  To sign up for a card you can either fill out this form online or call and leave a message at 306-652-5077.  A staff member will be in touch to confirm your information.  

Once branches are re-opened, we will send your physical card to your home branch for you to pick up.

 

Q: I don't know my PIN number.  

A: Most PIN numbers are the last 4 digits of your phone number.  If you aren't sure, you can use this form to have a password reset link emailed to you.  Don't have email? Just call and leave a message at 306-652-5077 and a staff member will be in touch.

Q: Should I return library materials I currently have out?

A: Please hold onto your library materials for now.  Fines will not be charged/accumulate between March 16th and April 14th.  

 

Q: What will happen to my holds? Will they still be there?

A: Yes, once the library branch reopens all holds will be available to pick up at the location they're currently held at.  

 

Q: Can I still request and place holds?

A: No.  Holds have been temporarily frozen province-wide.  We will provide an update when this changes.  Interlibrary Loans have also been temporarily suspended.

 

Q: What to do if my card is blocked because of fines and I can't use digital materials?

A: We have successfully remedied this issue and anyone with a library card should be able to access all digital resources regardless of fines and fees on their accounts.  Please email branchmanager@wheatland.sk.ca if you are still experiencing issues.

 

Q: I've never used your digital materials before. Where do I start?

A: We've refreshed our start-up guides and created a list of our reading online materials. Find it all here.  As well we have additional resources for things to help pass the time during social distancing and self-isolation, check out our full list on our e-Resources page.

 

Q: Where can I find information about COVID-19?

A: We are following information from the Government of Saskatchewan and the Public Health Agency of Canada.  If you start having symptoms of COVID-19, isolate yourself from others as quickly as possible.  

Immediately call a health care professional or the Saskatchewan public health authority by dialing 811.  They will provide advice on what you should do.